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Rave Guardian


Rave Guardian -- Campus Safety App

guardian_appThe Rave Guardian Campus Safety App transforms mobile phones on your campus into personal safety devices.

Guardian enhances safety on campus through a virtual safety network of friends, family, and campus safety.

Whenever students, faculty, or staff connect with campus safety from their mobile phone, the Rave Guardian Campus Safety App automatically delivers a complete caller profile – including current location, medical conditions, course schedule, addresses, campus ID photo and other critical data.

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FREQUENTLY ASKED QUESTIONS ABOUT RAVE GUARDIAN




How much will this service cost me?
Registration and use of Guardian is free of charge to all active students, faculty, and staff. The only costs are those paid by the user directly to their cellular telephone provider.

Is the information I provide for my profile secure?
Yes. Rave Mobile Safety uses the latest in security technologies and processes to ensure that all of your information is kept secure and private. Rave undergoes regular security audits to ensure the information security of data.

My account says “Profile not Complete!” What else do I need to do?
In order for your Guardian account to be activated, you have to complete three tasks: Register your cell phone. Create your 4-digit PIN. Accept the terms and agreements of this service.

Is Guardian easy to use?
Yes. All you need to do is register and save the Guardian phone numbers (provided upon registration) in your phone. All features of Guardian are accessed by dialing into the phone numbers associated with this service.

Does Guardian require users to have a certain kind of phone?
No. The basic profile features of Guardian work on any mobile phone running on any US-based mobile carrier network. Location information and other features are carrier and phone dependent.

If I switch my cell phone number and provider, will I need to register my information again?
If you change your cell phone number, you should log into your MTSU Critical Notification System (Rave Alert) Account and update your profile with your new mobile number. You will not be asked to create a new profile however you should review your existing profile, and confirm that the remainder of the information is up to date.

If I am inactive from MTSU or leave school for any length of time, will my personal profile information still be available and will I be able to use the Guardian service?
No. In the event that you leave MTSU for any length of time, your personal profile and account information will be removed from the system. Upon your return, you will need to register your personal profile and cell phone information in the MTSU Critical Notification (Rave Alert) System.

Is Guardian always tracking me?
No. You can only be located if the Guardian timer has been set and expires, or when activating the Guardian system in “panic” mode on your registered cellular phone.

Can MTSU Public Safety track me whenever they want?
No. MTSU Public Safety will only be able to view your profile information if a Guardian timer you have set expires, or when you activate the Guardian system in “panic” mode on your registered cellular phone.

Will Guardian allow other people, such as my family, friends, or professors to track me?
No. Only MTSU Public Safety will have access to your profile information. Furthermore, MTSU Public Safety will only be able to view your profile information if a Guardian timer you have set expires, or when you activate the Guardian system in “panic” mode on your registered cellular phone.

How can I tell if my mobile phone can provide its location to Guardian?
Guardian can locate most devices on the AT&T, Nextel, Sprint and Verizon networks. Once you have registered for Guardian, you will be presented with information about location services on your mobile carrier. Please refer to this section for more details.

What if my carrier or mobile phone cannot provide Guardian with location information? Can I still use Guardian?
Yes. Guardian works with any mobile phone, on practically any carrier. If Guardian cannot determine your phone’s location because the phone does not support that function you can still use the system. All other profile information will be made available to MTSU Public Safety when you use Guardian.

Are their certain factors that can affect the carrier reported location accuracy?
Yes. Factors include, but are not limited to: whether or not you are calling from inside a building or a cellular “dead spot;” the strength of your cell signal, such as proximity of cell towers or satellites; whether or not your phone is GPS enabled and, the type and quality of your phone, carrier and signal.

How does my profile information get collected and sent to campus police?
You will opt-in to this service. Your profile will be pre-loaded with default information that already exists in the database used by the University for all students, faculty, and staff. During the registration process you will have the option to add additional (voluntary) information such as your vehicle registration information, medical conditions, allergies, or any other information that may assist MTSU Public Safety during an emergency. You are in control of the information presented by this service.

Once I register for Guardian, will my cell phone be exposed to spam messages and advertisements which I do not want?
No. Your cell phone will receive only one text message that provides you with a confirmation number indicating that your cell phone has been registered. No other advertisements or spam will be sent to your cell phone from Guardian.

What can I do if someone forces me to turn off Guardian?
Guardian includes a false deactivation code to alert MTSU Public Safety, which is one number higher than your PIN. For example, if your PIN is 1234, you may enter 1235. Guardian will appear to turn off normally, but MTSU Public Safety will be alerted. Please refer to your Guardian profile page under the “Learn More” tab.

Contact
For any other technical questions about Guardian, please contact:

Alana Johnson
Communications Technology Analyst
Information Technology Division
Middle Tennessee State University
Phone: (615) 898-2677
Alana.Johnson@mtsu.edu